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How does remote proctoring work in TAO

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Applies to

Personas

  • Administrators

  • Proctors

  • Group Managers

Prerequisites

Before following this playbook, ensure that:

  • Proctorio has been enabled and configured for your organization by Open Assessment Technologies (OAT).

  • Users who will review recordings have the Proctor or Group Manager role.

Purpose

TAO integrates with Proctorio to provide remote proctoring for online assessments. Proctorio records and monitors the testing environment using the test-taker's webcam, microphone, screen activity, and browser monitoring tools to help identify potential testing irregularities.

This playbook explains how remote proctoring is configured within TAO, what the experience looks like for test-takers, and how authorized users can review completed sessions.

Phases

  1. Enable Proctorio for your organization.

  2. Configure remote proctoring for a session.

  3. Deliver the assessment.

  4. Review proctoring results from the Proctorio interface.

Workflow

1. Enable remote proctoring

The Proctorio integration must be configured before it can be used.

Initial enablement and configuration are completed by Open Assessment Technologies (OAT).

Once enabled, remote proctoring becomes available as an option during session creation.

2. Configure a session for remote proctoring

Remote proctoring is configured individually for each session.

When creating or editing a session:

  1. Navigate to the External proctoring section at the bottom of the form.

  2. Select Proctorio as the proctoring provider.

select-proctorio.png

  1. Complete the remaining session configuration.

3. Session delivery

When a test-taker launches a session with Proctorio enabled, they complete an initial diagnostic check before entering the assessment.

This diagnostic verifies:

  • Internet connectivity

  • Webcam functionality

  • Microphone functionality

Once the diagnostic is complete, the test-taker proceeds into the assessment as normal.

During the assessment, Proctorio monitors the session using the configured monitoring options while TAO continues to deliver the assessment.

4. Reviewing proctored sessions

After the assessment has been completed, authorized users can review recordings and flagged events.

Users with the Proctor or Group Manager role can:

  1. Navigate to the externally proctored session.

  2. Open the session overview in TAO Portal.

  3. Select Proctorio review center in the top-right corner. This launches the Proctorio review interface.

launch-proctorio.png

From the Review Center, users can:

  • View session recordings.

  • Review flagged events.

  • Examine monitoring information for individual test-takers.

proctorio-interface.png

The Review Center provides the information needed to investigate potential testing irregularities after the assessment has been completed.

For detailed guidance on using Proctorio as a proctor or test-taker, refer to the Proctorio Help Center.

5. Understanding the relationship between TAO and Proctorio

Although Proctorio provides remote monitoring, assessment delivery and scoring remain within TAO.

Responsibilities are divided as follows:

Function

Managed by

Assessment delivery

TAO

Live session monitoring

TAO

Manual scoring

TAO Grader

Remote monitoring and recording

Proctorio

Post-session recording review

Proctorio Review Center

Proctorio termination codes

The following table describes user actions and corresponding Proctorio codes when accessing proctoring data from Data Explorer.

STEP 1 - Action or event triggered by test taker detected by Proctorio

STEP 2 - Message/s displayed to the test taker

STEP 3 - Test is terminated under any of these codes

reasonCode

reasonMessage

Unstable Connection - without timer, but test taker has 2 minutes to reestablish connection

Unstable Connection

Internet connection has become unstable.

Reconnect to the server to resume the exam.

0

Disconnected from Proctorio



1

The attempt ended when the test taker submitted the exam

Left the exam page

Exam Removal

Your session has ended.

2

Test taker navigated away from the exam.

Exited Full Screen - depending on the setting can have 30 or 15 seconds timer

1st MESSAGE:

Exited Full Screen

You have exited Full Screen Mode.

Click resume below to re-enter the exam.

[Resume]


2nd MESSAGE (if test taker does not revert their behavior):


Exited Full Screen

You have exited Full Screen Mode.

4

Left exam when in full screen

Screen share Ended - has 1 minute countdown

1st MESSAGE:

Screen Share Ended

You have stopped sharing your screen.

Re-share your screen in 60 seconds to resume the exam.

[Okay]


Clicking on the 'Okay' button shows new message:


How To Share

  1. Click the Share button below.

  1. In the pop-up window, select your screen image.

  1. Click the blue Share button.

[Share] < clicking on the button triggers screenshare modal where test taker can establish screen sharing again

5

Ended screen recording

Extension Uninstalled

Extension Uninstalled

The extension has been uninstalled.

6

Test taker uninstalled Proctorio Extension.

Proxy connection detected

Interception Detected

A proxy connection has been detected by our software. Proxy connections are not allowed during exam attempts. Once a secure connection has been established, you will be able to proceed. You can try turning off your proxy or VPN to resolve this.

7

Switched to a proxy during the exam

Network Changed

Network Changed

Network has changed.

8

Changed networks during the exam

Page Reloaded

Page Reloaded

The page has been reloaded.

9

Closed or reloaded the exam tab

Devtools is open during the attempt

Developer Tools Detected

A developer tool window has been detected.

12

Test taker attempted to modify the quiz page

Download performed

Download Blocked

This download has been blocked.

13

Test taker attempted to download the quiz page

Battery run out on the device

/

14

Battery died

Additional Display Detected

Additional Display Detected

An additional display has been plugged in.

15

Test-taker plugged in an additional monitor.

Hardware removed (webcam and/or microphone) - has 1 minute countdown

Webcam Removed

Webcam has been removed. Plug it back in to resume the exam.


Microphone Removed

Microphone has been removed. Plug it back in to resume the exam.

16

Unplugged a camera or microphone

Page Unresponsive

Page Unresponsive

This page has become unresponsive.

21

Page became unresponsive during the exam

Exam is submitted after 8-hour time limit

/

23

The attempt ended when the test taker exceeded Proctorio 8-hour time limit

Permission for webcam and/or microphone removed

Permissions Changed

Permissions have been changed.

24

Test taker revoked the microphone permission

Permission for webcam and/or microphone removed

Permissions Changed

Permissions have been changed.

25

Test taker revoked the webcam permission